Trigger campaign did not process a lead when the trigger occurred

A document by KCS Integration on behalf of Cedric Roxas on Mar 6, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
It appear that a trigger campaign did not process a lead when the trigger occurred.

  • Lead has not qualified before
  • Lead satisfies all filters
  • Campaign results do not show any evidence of the lead being processed


Issue Resolution
The reason why it appears that the campaign did not trigger may be because there is currently a campaign backlog. There is a campaign or multiple campaigns with leads pending to be processed. This can be viewed in Marketing Activities [select the top level item 'Marketing Activities' on the navigation tree on the left > select Campaign Queue tab]


The lead will be processed eventually once the campaign backlog clears.

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