Trigger campaign did not process a lead when the trigger occurred

Version 4

    Issue Description
    It appear that a trigger campaign did not process a lead when the trigger occurred.

    • Lead has not qualified before
    • Lead satisfies all filters
    • Campaign results do not show any evidence of the lead being processed

     

    Issue Resolution
    The reason why it appears that the campaign did not trigger may be because there is currently a campaign backlog. There is a campaign or multiple campaigns with leads pending to be processed. This can be viewed in Marketing Activities [select the top level item 'Marketing Activities' on the navigation tree on the left > select Campaign Queue tab]

     

    The lead will be processed eventually once the campaign backlog clears.


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