Relative Urgency/Relative Score not updating

A document by KCS Integration on behalf of Steven Vanderberg on Mar 1, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
"Relative Score" and "Relative Urgency" values are not automatically updating in Marketo and CRM even when scores have changed on records.

 

Issue Resolution
Resolve any configuration errors showing in the Sales Insight section of Admin.  Configuration errors between Sales Insight and your CRM can cause the relative scoring task to fail to update values of the "Relative Score" and "Relative Urgency" fields.

 

SFDC Configuration Instructions: https://docs.marketo.com/pages/releaseview.action?pageId=2360368

 

Microsoft Dynamics Configuration Instructions: https://docs.marketo.com/display/public/DOCS/MSI+for+Microsoft+Dynamics

 

 

Who This Solution Applies To
Customers with Sales Insight


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