Flow Step Choices Qualifying Leads who are Members of Other Programs

A document by KCS Integration on behalf of 9433099cafa2dedb816bd5caf1f8bb8baf72bf4a on Feb 27, 2018Last modified by Roxann McGlumphy on Feb 27, 2018
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Issue Description
You are using choices within flow steps with parameters such as "Member of Program" and the lead is qualifying for the choice when they are not part of the program


Issue Resolution
When using a flow step for a campaign, you have the option of adding "choices" to the flow step so different leads can have different interactions. When using a choice parameter such as "Member of Engagement Program" or "Program Status". If the lead has been part of ANY engagement program, or has EVER had a program status equal to the parameter (i.e program status is email > sent), then the lead will qualify for that step. There is not a way around this unfortunatly, but you could use the "Member of Program" filter in your campaign smart list to make sure content is delivered to your intended audience.


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