Expired user invite email

A document by KCS Integration on behalf of 62747f8017dc56ee3a3eced1764a348999950751 on Feb 28, 2018Last modified by Nazrie Abu Seman on Oct 10, 2018
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Issue Description
New user gets message that the password link is expired when attempting to login for the first time.

 

Issue Resolution
If the invite isn't accepted within a week of the first invite email being sent, it expires and there is no way to re-send it. You will need to delete the user and create a new one with the same email address. After you delete a user, it take a few minutes to clear out of the backend, so if you get a message that the user is already in use, just wait a few minutes and try again.

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