GoTo Webinar connection error 403

A document by KCS Integration on behalf of e7a0d1ecd0b6a45a9b2b95cce957c9fa48144e95 on Feb 26, 2018Last modified by Roxann McGlumphy on Feb 27, 2018
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Issue Description
The GoToWebinar service in Admin > Launchpoint shows a Failed API Error - API Error: ERROR -> HTTP Code = '403'


Issue Resolution
This error occurs due to an issue with the credentials Marketo uses to access the GoToWebinar service. To fix this, you would need to re-login to the GoToWebinar service under Admin > Launchpoint.  Once this is done, the error should be resolved.  You should also check the program membership for the webinar programs in Marketo, since any leads who attempted to register for a webinar while the error was in effect will have a status of "Registration Error" and will need to have their status corrected to "Registered."


Who This Solution Applies To

Customers integrated with GoToWebinar