Member Status incompatibility when they appear to match in Marketo program and SFDC Campaign

A document by KCS Integration on behalf of e7a0d1ecd0b6a45a9b2b95cce957c9fa48144e95 on Feb 23, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
Sometimes you may get this error "Not allowed: Salesforce campaign contains incompatible statuses" even though the statuses match in the Marketo program and SFDC campaign.

Issue Resolution
Check for the statuses in the Marketo program channel and SFDC campaign - you will see the same statuses.

This error occurs if there is any case-sensitive error in the statuses.

For example, if your Marketo program has the following statuses: Attended, Registered, Unable to Attend and the SFDC campaign has Attended, Registered, Unable to attend. Then you will encounter the above error.

You have to change the status in Marketo as "Unable to attend" or change the status in SFDC Campaign as "Unable to Attend"  in order to fix this.

 

Who This Solution Applies To
Customers who sync Marketo program and SFDC campaign

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