Leads Not Syncing from Marketo Program to SFDC Campaign

A document by KCS Integration on behalf of Cedric Roxas on Feb 15, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
Leads are members of a Marketo Program that is synced with a SFDC campaign, but there are some leads that have not synced to SFDC.

 

Issue Resolution
This is generally caused by a Salesforce Sync Error

 

1.) In Notifications, check for the subject 'Salesforce Sync Error: Unable to Add Leads to Campaigns'. This will list the details of the SFDC Error and a list of sample leads along with the Salesforce campaign that they failed to sync to

 

Example error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY: insufficient access rights on cross-reference id

 

Sample Leads:    Salesforce Campaign

lead1@mail.com    Campaign name

lead2@mail.com    Campaign name

 

2.) Once the details are collected, contact your Salesforce admin for further troubleshooting.

 

Here below are example articles that help address the example SFDC error above:

https://developer.salesforce.com/forums/?id=906F00000008z1JIAQ

https://success.salesforce.com/answers?id=9063A000000ZnJaQAK

https://community.steelbrick.com/t5/Troubleshooting-Problems-Errors/Insufficient-Access-on-Cross-Reference-Entity-ID-Error-on/ta-p/15072

 

Who This Solution Applies To
Customers using Marketo with Salesforce integrated


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