Recommended Content not displaying when using 'category' specific filters

A document by KCS Integration on behalf of 3cc2459edd325e75c7229b4e56c783c1ec7f84a7 on Feb 21, 2018Last modified by Roxann McGlumphy on Feb 21, 2018
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Issue Description
Recommended Content not displaying in web pages or landing pages when using “category” as a configuration parameter in your recommendation template code to recommend only specific content for the output in the Rich Media template.


Example code:

rtp("set", "rcmd", "richmedia",
            "rcmd.title.text": "RECOMMENDED CONTENT",
            "category" : ["French", "German", "Dutch"]     // Category specific filter looking for French, German and Dutch recommendations.


Issue Resolution
You would need to ensure that the content for those specific categories have been enabled for 'Web Rich Media'.


A guide image on where to enable a content for Web Rich Media




Here is an article on how to enable the content for Web Rich Media.


Who This Solution Applies To
Content AI / Predictive Content users who customised their content AI code