Email "mailto:" Link Not Working

A document by KCS Integration on behalf of Athi Swedha on Feb 15, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
The "mailto:example@marketo.com" link in an email should open an email with pre-filled "To address" (mailto address) but nothing happens when the link is clicked

 

Issue Resolution
Turn off tracking for mailto: links.  Refer this article for more information on how mailto: links works and why tracking links will break it:  http://blog.teknkl.com/stop-trying-to-track-mailto-links-if-you-want-them-to-work/.


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