Creating two different leads with the same email address

A document by KCS Integration on behalf of Cedric Roxas on Feb 19, 2018Last modified by Roxann McGlumphy on Feb 20, 2018
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Issue Description

How can I create duplicate leads with the same email address?

 

Example: "John and Mary share the same email address smith@mail.com. How can they be created as two separate records in Marketo?"


Issue Resolution

By default, records created in Marketo via the areas listed below are deduplicated against Email Address. This can be configured to include additional deduplication field(s) so that records are deduplicated against Email Address + Additional Field(s)

 

To configure the custom deduplication, create a support ticket providing the additional fields that you would like to include as part of the deduplication and which areas you would like to apply it to.

 

Deduplication Areas:

  1. Web form fillout
  2. Munchkin API
  3. Web service API
  4. List import
  5. Web service API - Import to list

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