MSI Actions Drop-down Not Visible in SFDC for Specific Contacts

A document by KCS Integration on behalf of eb807814eed7d7ac93aa32dcc227fd7fc6036751 on Feb 13, 2018Last modified by Roxann McGlumphy on Feb 13, 2018
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Issue Description
When attempting to use the Marketo Sales Insight actions drop-down list, to perform an action for a specific contact in Salesforce, the drop-down does not appear in the MSI section.

 

Issue Resolution
Check to see if the specific contacts this is occurring on have been recently converted. If they have, then the actions drop down will not appear until the contact has synced back down to Marketo.

 

Who This Solution Applies To
Customers with Sales Insight in Salesforce

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