Form 'If Known Visitor: Show Custom HTML' Not Showing Custom HTML

A document by KCS Integration on behalf of Miles Ybaben on Feb 7, 2018Last modified by Roxann McGlumphy on Feb 8, 2018
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Issue Description
You have enabled 'Show Custom HTML' for a form within Marketo, and when you've tested it the 'If Known Visitor' Custom HTML is not showing.


Issue Resolution
In order for Custom HTML to show with the 'If Known Visitor' function in Marketo Forms, the lead associated with the cookie must have a First Name, Last Name and Email Address.


If the Lead associated with the cookie does not have First Name, Last Name, or Email Address, then the Custom HTML will not be able to show.