How do I access the Support Portal?

A document by KCS Integration on behalf of Gabrielle Monju on Feb 8, 2018Last modified by Gabrielle Monju on Mar 19, 2019
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Issue Description
When I go to the Support area of Nation, my access to the Portal is incorrect.

 

Issue Resolution

Our system is particular about how you need to access the Support Portal before we can authorize you to use it.

 

The proper steps to take for us to authorize, and for you to submit cases, are as follows:

  • Log into your instance
  • Click the Community tile (step 1 image)
  • Click Support in the top banner (step 2 image)
  • Click Submit a Case option (step 3 image)
  • Choose from top options depending on what you need to do (step 4 image)
    • Create a case, Manage authorized contacts, edit your Info

     

    Simply going straight to the nation.marketo.com will not have the desired result. You must access the Support Portal from your instance by using these steps so that our system recognizes you properly. If this is your first time following these steps, your view of Step 3 will be different- not to worry, as that will be updated for you manually.


    Step 1

    Portal Step 1.png
    Step 2
    Portal Step 2.png

     

    Step 3
    Portal Step 3.png


    Step 4
    Portal Step 4.png

     

    If you experience issues, please email marketocares@marketo.com

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