How do I access the Support Portal?

Version 4

    Issue Description
    When I go to the Support area of Nation, my access to the Portal is not what I am supposed to have.

     

    Issue Resolution

    Our system is specific about how you need to access the Support Portal before we can authorize you to use it.

     

    The proper steps to take for us to authorize, and for you to submit cases, are as follows:

      • Log into your instance
      • Click the Community tile (step 1 image)
      • Click Support in the top banner (step 2 image)
      • Click Submit a Case option (step 3 image)
      • Choose from top options depending on what you need to do (step 4 image)
          • Create a case, Manage authorized contacts, edit your Info

       

      Simply going straight to the nation.marketo.com will not have the desired result. You must access the Support Portal from your instance by using these steps so that our system recognizes you properly. If this is your first time following these steps, your view of Step 3 will be different- not to worry, as that will be updated for you manually.


      Step 1

      Portal Step 1.png
      Step 2
      Portal Step 2.png

       

      Step 3
      Portal Step 3.png


      Step 4
      Portal Step 4.png

       

      If you experience issues, please email marketocares@marketo.com