Email program audience is different than Delivered Emails

A document by KCS Integration on behalf of 62747f8017dc56ee3a3eced1764a348999950751 on Jan 12, 2018Last modified by Roxann McGlumphy on Jan 12, 2018
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Issue Description
Email Program Audience is different than delivered email amount

 

Issue Resolution
The audience number doesn't refresh or update once the Smart List is created, so the number of qualified people can change between then and sending the email. That is normal. If you want to double check the people, you can click the refresh button on the Audience pane of the email program just before sending, or create a separate Smart List with the same filters just before you send the email.

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