Link In Sent Email goes to 404 Error/Page Cannot Be Displayed

Document created by KCS Integration on Dec 5, 2017Last modified by Roxann McGlumphy on Dec 8, 2017
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Issue Description
After clicking on a link within a sent email, link gets a 404 redirect error instead of going to the expected landing page. However when clicking to that link within the Marketo Email Editor it goes to the expected landing page without error.

Issue Resolution
This happens when the domain name is pointing to the wrong Canonical Name (CNAME).

    • Run a CNAME lookup on a tool like mxtoolbox.com.
    • Take note of the Canonical Name
    • Double check that it is the same as the "Tracking Link" found under Admin/Email/Tracking Link.


If the CNAMES are not the same you will need to work with your IT team to modify them.

 

Once this has been modified and propagates through the web (24 hours or so) tracking links should work.

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