Webinar Attendance Not Updated Within 24 Hours

A document by KCS Integration on behalf of Roxann McGlumphy on Dec 5, 2017Last modified by Roxann McGlumphy on Dec 8, 2017
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Issue Description
Webinar attendance still has not update 24 hours after webinar was completed.

Issue Resolution
Sometimes Webinar providers can fail to update attendance to Marketo. To refresh the attendance information do the following:

    • Open the Webinar Program
    • Go to Event Actions -> Refresh from webinar provider

If this does not resolve the issue, please contact support.