Some Salesforce Fields on Contact, or Account Object Not Syncing to Marketo

Version 4

    Issue Description
    You have a field on the Contact, or Account object that is visible to the Marketo Sync user, but updates to that field are not being passed to the record in Marketo. The field is not a lookup or formula field, and the matching field on the Lead object does sync.

     

    Issue Resolution
    Certain fields in Salesforce are ignored by the Marketo/SFDC sync. Ignored fields are listed by object below.

     

    ALL:

    • CreatedById
    • LastActivityDate
    • LastModifiedDate
    • LastModifiedById
    • MasterRecordId
    • SystemModstamp

     

    ACCOUNT:

    • Fax
    • Ownership
    • Rating
    • ShippingCity
    • ShippingCountry
    • ShippingPostalCode
    • ShippingState
    • ShippingStreet
    • TickerSymbol

     

     

    CONTACT:

    • Name
    • AssistantName
    • AssistantPhone
    • HomePhone
    • LastCURequestDate
    • LastCUUpdateDate
    • MailingCity
    • MailingCountry
    • MailingPostalCode
    • MailingState
    • MailingStreet
    • OtherCity
    • OtherCountry
    • OtherPhone
    • OtherPostalCode
    • OtherState
    • OtherStreet
    • ReportsToId

     

    Who This Solution Applies To
    Customers with Salesforce integrations


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