Segmentations Not Writing Change Activities

A document by KCS Integration on behalf of Matthew Smith on Oct 17, 2017Last modified by Roxann McGlumphy on Oct 18, 2017
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Issue Description
After updating a Segmentation, a person now qualifies for a different segment than previous, but there is no change segmentation activity in the log for that person.

 

Issue Resolution
This is expected when the segmentation is recalculated. The process will not write change values as this is seen as initial value in this newly approved segment. Any subsequent changes to the records will write a Change Segment activity

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