Sync Person to SFDC failed

A document by KCS Integration on behalf of Robert Solis on Oct 10, 2017Last modified by Vishal Sharma on Jun 26, 2018
Version 3Show Document
  • View in full screen mode

Issue Description
The lead's activity log shows that the 'Sync Person to SFDC' flow step failed because of the following message:

 

"Failed: INVALID_CROSS_REFERENCE_KEY: Record Type ID: this ID value isn't valid for the user:"

 

Issue Resolution
The issue is the SFDC ID value populated in the "Record Type ID" field is not considered a valid value in Salesforce for the Lead/Contact.  You'll want to work with your SFDC Admin to identify a valid value or try deleting the value in Marketo and then updating this value from the Salesforce side.

 

 


Is this article helpful ?

YesNo


Attachments

    Outcomes