Webinar Integration Gives "Invalid Username or Password" Error When Using SSO

A document by KCS Integration on behalf of Miles Ybaben on Oct 10, 2017Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
Webinar integration is giving an error "Invalid Username or Password" during setup, even though the username and password are correct. The webinar provider uses your Single Sign-On (SSO) provider for login.


Issue Resolution

Marketo is not able to access the SSO provider and will not be able to log into the service if SSO is used. Use the following workaround for your integration.

  1. Disable SSO for the webinar service so that a user with login and password can be used in the Marketo Launchpoint service. 
  2. Create the integration user in the webinar provider and complete the integration
  3. Re-enable SSO for your webinar service after the webinar is over.


Who This Solution Applies To
Clients leveraging SSO for Launchpoint services

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