Customer Care FAQ

Version 6

    Frequently Asked Questions

     

    Who is Customer Care?

    The Marketo Customer Care Team is your single point of contact for account inquiries, general information, and to help you navigate to the right resources within Marketo. Count on us to provide friendly and reliable guidance to help you get the most from your Marketo subscription.

     

    How do I contact you?

    You can reach us by email at customercare@marketo.com, via chat from the Marketo Nation portal, or by phone.

     

    Do I need to be an authorized support contact in order to contact Customer Care?

    Nope! Anyone can reach us by phone or email. However, in order to use our chat feature you will need to be logged into the Marketing Nation.

     

    Who do I contact for general questions about my account?

    The Customer Care team is your new primary point of contact for all questions about your account. If we can’t answer your question we will ensure that your issue is taken care of in a timely manner.

     

    When do I contact the Customer Care Team vs Support?

    The Customer Care Team is available to assist with any account-related questions you may have. If you are having technical issues or need product support, please contact our Customer Support team at https://support.marketo.com.

     

    When should I use chat and when should I send an email?

    If you need an immediate answer chat is the best way to reach us, otherwise feel free to send us an email or give us a call.

     

    What hours are you available?

    Marketo’s Customer Care Team is available Monday through Friday, 7:30am – 4:00pm PT / 10:30am – 7:00pm ET. If you need to reach us outside of these hours please send us an email, or leave us a voicemail and we will get back to you the next business day. If you have an urgent issue please contact technical support.