Tout Phone Overview

Document created by ae62894732ee375e2e65caad6432572f7700caf5 on Jul 26, 2017Last modified by ae62894732ee375e2e65caad6432572f7700caf5 on Jul 27, 2017
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Why Tout Phone?

  • Huge time savings in making phone calls. It takes two clicks to make a phone call, and everything gets logged to Salesforce for you automatically
  • Increase the likelihood of connecting with someone by utilizing Local Presence
  • Coach reps and increase your team’s performance by leveraging call recordings to understand what’s working and what’s not

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Getting Set Up & Making Calls With Tout Phone

How do I quickly get set up with Tout Phone?

You will only need to type in your phone number once. ToutApp will remember your phone number for all future calls.

You will only need to check use local presence and record the call for your first call. ToutApp will remember whichever settings you prefer to use for all future calls.

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If you want ToutApp to automatically create a call activity in salesforce, check out this article.

How do I make a call with Tout Phone?

You can call from the Live Feed in Gmail/Outlook & In ToutApp. You can also call from Command Center in ToutApp (Call & Make a Call Buttons and directly from any contact in ToutApp.

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You can call from Niko, but we do not support call recording or local presence from here yet.

From Command Center you can use your “call list” from the sent tab.

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Once you hit call or make a call, ToutApp will pull in your lead/contacts phone number from Salesforce or will pull in the phone number on the account record if there is no phone number in the Salesforce for your lead/ contact.

For teams using other CRMS, ToutApp will pull the phone number from the number on record in ToutApp. This data can easily be available through a CSV upload.

Hit The big green Call. Your phone will then start ringing. Pick up your phone and ToutApp will automatically call the lead/contact.

 

Related Articles

Do you have Local Presence?

My Calls Aren't Logging to Salesforce

How Do I Customize The Call Outcome In Tout Phone?

International Calling

 

 

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