Why are my emails failing with an "Authentication unsuccessful" error?

Document created by ae62894732ee375e2e65caad6432572f7700caf5 on Jul 26, 2017
Version 1Show Document
  • View in full screen mode

Do you see your emails in Failed Delivery with the following message?2016-05-20 at 7.44 AM.png

This means that we were unable to authenticate the connection to your SMTP server.  Most likely, your password had changes recently and you just need to authenticate your new credentials.

To do this, go to your SMTP Settings where you should see the same error message:

2016-05-20 at 7.54 AM.png

Update your credentials and hit Authenticate and Save to see a confirmation message:

2016-05-20_at_8.00_am.png

Then, go into your Failed Deliveries to try resending those emails.  If you continue run into trouble, please submit a support request here.

Attachments

    Outcomes