What are the hours for the Customer Support team?

Version 1

    The Customer Support team is online from Monday through Friday, 8am-5pm Pacific.

    Please note that we are closed on weekends and during the following holidays:

    Christmas Day (Observed) - 12/26/2016

    New Year's Day (Observed) - 01/02/2017

    Martin Luther King Jr. Day - 01/16/2017

    President's Day - 02/20/2017

    Memorial Day - 05/29/2017

    Independence Day - 07/04/2017

    Labor Day - 09/05/2017

    Thanksgiving Day - 11/23/2017

    Day after Thanksgiving - 11/24/2017

     

    Response times for customers on the Enterprise plan are up to 8 business hours. Response times for ticket submissions for customers on all other plans are up to 3 business days.