Using Campaign Email Performance Report to Troubleshoot an Email Performance Report

A document by 1507095077414__vishals@grazitti.com on behalf of 67f6c8316f09bc0c06ea9bc2e5964a123985dd30 on Jul 14, 2017Last modified by Roxann McGlumphy on Jul 17, 2017
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Issue Description
You sent an email using a Smart Campaign and the email performance report for the email shows more Sent than there are members in the Smart Campaign

 

Issue Resolution
The email may have been sent by more than one campaign.  You can determine this by looking at the "Used By" info on the email's summary page, to see which campaigns sent the email.  In this case, you can use the Campaign Email Performance Report to view the email's performance within the specific campaign.

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