Unable to Delete or Unapprove Asset - "Asset is in Use"

A document by 1507095077414__vishals@grazitti.com on behalf of Miles Ybaben on Jul 13, 2017Last modified by Roxann McGlumphy on Jul 13, 2017
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Issue Description
You are trying to unapprove or delete an asset and get the following error: [Asset Name] is in use and cannot be deleted/unapproved

 

Issue Resolution
Marketo assets (such as emails, templates, forms, lists, smart lists, and programs) cannot be deleted while they are used or referenced by another asset.  If the error does not specify where the asset is being used or referenced, you can find this information in the Used By tab in the asset's summary page.

Template Used By.PNG

 

For programs, you can find the Used By section in the program's View drop-down.

Program Used By.PNG

 

The Used By section will show where the asset is in use, and you can click on the links to jump directly to that location.

 

Once the asset is no longer referenced anywhere else in Marketo, it can be deleted.  If you are certain the asset is no longer in use but are still unable to delete it, please contact Marketo Support

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