Smart Campaign has leads in a wait step that do not show up in Campaign Members

A document by on behalf of 62747f8017dc56ee3a3eced1764a348999950751 on Jul 6, 2017Last modified by Roxann McGlumphy on Jul 7, 2017
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Issue Description
Campaign has a "Visits Web Page" trigger and a wait step in the flow.  Leads were showing as being in the wait step, but are not shown in the Campaign Members tab


Issue Resolution
The leads do not show up in the Campaign Members list because they are anonymous. Anonymous leads can trigger "Visits Web Page" but do not show in the campaign membership.  They can go through the flow, including going into wait steps.


To prevent this, add the filter "Email Address is not empty" to the Smart List for your campaign.  This will prevent anonymous leads from being pulled into the flow.