Leads skipping change data value flow steps

A document by 1507095077414__vishals@grazitti.com on behalf of a43607b3d8bdf3d1a59e5ebd9d084430fcd2cb6c on Jun 19, 2017Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description

Leads that qualify for a smart campaign run through the flow with a Change Data Value flow step, but some leads don't have a data value changed, while other flow steps still apply. It seems that those leads have just skipped the Change Data Value step and went right on to the next flow step.

 

change_data_value_flow.png

 

 

activity log.png

 

 

Issue Resolution
If the new value for the Change Data Value is exactly the same as the current value in the lead record, Marketo will skip that flow step. There won't be an activity entry in the activity log or results tab because the action did not actually happen. 

 

 

Example

Say you had a field called Favorite Sport and a lead that already has the value of "Football" in that field on their record.

 

change_data_example.png

 

The flow step is Change Data Value: Attribute: Favorite Sport New Value: Football

favorite_sport.png

 

In this example, a lead will run that through flow step, but since the value did not change Marketo will just move on to the next flow step.


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