Marketo Outlook Add-in Has Disappeared from Outlook

A document by on behalf of 9bbab3ec0a572302bfd523ca8d7abc5e747191b7 on Jun 28, 2017Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
Some processes on your computer, such as security features in Windows or regular Microsoft Outlook updates, can disable add-ins that you installed in Outlook, such as the Marketo Sales Insight add-in. This would cause the Marketo buttons to disappear from your Outlook.


Issue Resolution

To re-enable the add-in, follow these steps:

  1. Open Outlook.
  2. Go to File > Manage Add-ins.
  3. Locate the add-in "Marketo Insights" and check the box to turn the feature back on.


If the add-in is not listed there, follow the uninstallation guide, then reinstall the add-in.

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