Lead Skips the Send Email Flow Step But Runs Through the Other Flow Steps

A document by 1507095077414__vishals@grazitti.com on behalf of a43607b3d8bdf3d1a59e5ebd9d084430fcd2cb6c on Jun 19, 2017Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
A lead skips the send email flow step, but processes through the other flow steps. In the results tab and in the lead activity log there is no mention of the email step.

 

Example:

flow_steps.png

results_001.png

 

Issue Resolution
If your lead record is blocked from receiving emails, Marketo will not send an email to that lead. If an email is not sent, there will not be a record in the activity log for the lead record or in the results tab of the smart campaign.


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