Lead Skips the Send Email Flow Step But Runs Through the Other Flow Steps

Version 7

    Issue Description
    A lead skips the send email flow step, but processes through the other flow steps. In the results tab and in the lead activity log there is no mention of the email step.

     

    Example:

    flow_steps.png

    results_001.png

     

    Issue Resolution
    If your lead record is blocked from receiving emails, Marketo will not send an email to that lead. If an email is not sent, there will not be a record in the activity log for the lead record or in the results tab of the smart campaign.