Smart Campaign Flow Step Choice Incorrect

A document by on behalf of Matthew Smith on Jun 14, 2017Last modified by Michelle Malkasian on Jun 14, 2017
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Issue Description
Records processing through campaigns are not qualifying for the correct choice within the flow step logic and performing the default choice of do nothing.


Issue Resolution
To resolve this issue:


  1. Verify that the value of the choice matched the value of the record at the time that it processed through the campaign.
  2. Copy and paste the values from the choice step logic and the record detail in order to ensure that there are not additional characters that would prevent the record from qualifying for the choice.