Unable to Pull Separate Reporting on Two Different Sales Emails with the Same Subject Line

A document by 1507095077414__vishals@grazitti.com on behalf of Roxann McGlumphy on Jun 12, 2017Last modified by Michelle Malkasian on Jun 12, 2017
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Issue Description
When you are trying to create reporting for multiple Sales Emails with the same subject line, they report as a single email.


Issue Resolution
Make sure the subject lines are slightly different for emails you want to track separately. Sales Emails (emails sent through the Sales Insight app in SFDC, MS Dynamics, Outlook, or Gmail) are only tracked by their subject line, not by the template used.


Who This Solution Applies To
Customers using Sales Insight.