How to Roll Out Changes from an Email Template edits

Version 5

    Issue Description
    Changes made to an email template are not reflected on the email assets (that are using the template in question) after approving the draft for those emails.

     

    Issue Resolution
    To find out why the changes are not reflected, follow the steps below:

     

    1. Go to the email template in question.
    2. Check if the HTML elements that have changed have the class of mktoModule, mktoEditable, mktoContainer, or any other mkto related class name.
    3. Disassociate the HTML element(s) in questions from the class above.

     

    Note: These steps will require an complete overhaul on the email template's code base, because the relationships between elements would change. This type of change will require assistance from a developer/engineer who is experienced with HTML and CSS.

     

    Who This Solution Applies To
    All customer with Email 2.0 Editor enabled.