Email Opens not recording

A document by 1507095077414__vishals@grazitti.com on behalf of Matthew Smith on May 31, 2017Last modified by Vishal Sharma on Jun 26, 2018
Version 3Show Document
  • View in full screen mode

Issue Description

The activity log is not recording the number of opens for an email send.

 

Issue Resolution
Email opens are linked to an individual asset. If a record is sent the same email more than once, only the first open activity will be recorded. If you are not seeing opens record for a record, search the activity history to confirm whether or not the asset has been opened previously.

 

Who This Solution Applies To

All customers


Is this article helpful ?

YesNo


Attachments

    Outcomes