Email Opens not recording

Version 2

    Issue Description

    The activity log is not recording the number of opens for an email send.

     

    Issue Resolution
    Email opens are linked to an individual asset. If a record is sent the same email more than once, only the first open activity will be recorded. If you are not seeing opens record for a record, search the activity history to confirm whether or not the asset has been opened previously.

     

    Who This Solution Applies To

    All customers