GoToWebinar (GTW) FailedAPI Error

A document by 1507095077414__vishals@grazitti.com on behalf of 67f6c8316f09bc0c06ea9bc2e5964a123985dd30 on May 30, 2017Last modified by Mike Reynolds on Jun 16, 2017
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Issue Description

You see the following error when trying to refresh data using API for the webinar provider (GoToWebinar): "FailedAPI Error: Authentication succeeded, but access to the requested resource is denied."

 

Issue Resolution

Check LaunchPoint to see if the integration between Marketo and GTW is broken.

 

  1. Go to Admin > LaunchPoint to see the integration between GTW and Marketo.
  2. If you see the error "FailedAPI Error: Authentication succeeded, but access to the requested resource is denied," this is a permission issue with GTW.
  3. Check with GTW Support to see why requesting resource is being denied.

 

Who This Solution Applies To

All the customers/clients who use GTW as an integration with Marketo.

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