GoToWebinar (GTW) FailedAPI Error

Version 6

    Issue Description

    You see the following error when trying to refresh data using API for the webinar provider (GoToWebinar): "FailedAPI Error: Authentication succeeded, but access to the requested resource is denied."

     

    Issue Resolution

    Check LaunchPoint to see if the integration between Marketo and GTW is broken.

     

    1. Go to Admin > LaunchPoint to see the integration between GTW and Marketo.
    2. If you see the error "FailedAPI Error: Authentication succeeded, but access to the requested resource is denied," this is a permission issue with GTW.
    3. Check with GTW Support to see why requesting resource is being denied.

     

    Who This Solution Applies To

    All the customers/clients who use GTW as an integration with Marketo.