Token not populating - {{member.webinar url}}

A document by 1507095077414__vishals@grazitti.com on behalf of Roxann McGlumphy on May 26, 2017Last modified by Mike Reynolds on May 31, 2017
Version 2Show Document
  • View in full screen mode

Issue Description

The {{member.webinar url}} does not populate when a webinar confirmation email is sent by an Email Program.

 

Issue Resolution
If you use an Email Program within an Event program to send a confirmation email that uses the {{member.webinar url}} token, the token will not populate.  This is because the token can only look up one level of program membership, the membership of the Email Program, and cannot see past that to the membership of the Event.  Instead, you will need to send the webinar confirmation via a Smart Campaign within the Event program instead.

Attachments

    Outcomes