Learn More About Your Success Teams, Team Charlie

Version 11

    Included in this article


    Your Premier Support entitlement has been enhanced with a Premier Success Team. Now, your Named Support Engineer is part of a 5-member Premier Success Team whose members work in concert to provide a full range of complementary skills. All your Premier support features remain intact (Mentoring Sessions, Accelerated SLAs, etc), but now your Named Support Engineer will be backed by a focused team of Premier Support Engineers to deliver world-class support tailored to meet the needs of your account.




    Each team is led by two Lead Support Engineers, and aided by three Premier Support Engineers. With a larger team, your engineers can specialize in specific knowledge areas, and we can connect you with our most senior engineers for your half-yearly instance reviews and mentor sessions. This will help to increase case resolution speed, decrease escalations, and elevate your overall support experience.



    Your Team


    Adam Boschma, Senior Technical Support Engineer

    Adam has over seven years of customer service and technical support experience, with four years of team management experience. He has been with Marketo for 2 years working as an escalation authority for almost all aspects of the Marketo Platform. Adam enjoys constantly learning, expanding his skills and digging into complex issues.


    Outside of work, he enjoys everything that the Pacific Northwest has to offer. Everything from the hiking, camping and of course the amazing foods and local craft beer.

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    Jimmy Collazo, Technical Support Engineer

    Jimmy is an MCE with 5 years of experience and expertise in the Design Studio and Marketing Activities. He is also passionate about web standard compliance, and he looks forward to challenging himself with your challenging situations and unique use cases.


    He is an avid runner, and in his spare time he rides his motorcycle and works on his car.

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    Nathan Hendrickson, Technical Support Engineer

    Nathan is a Marketo Certified Expert and excels in Marketing Activities, Deliverability, and Salesforce integrations. Working through complex configurations and sensitive situations excites him, and he enjoys getting elbow deep to root out issues.


    During his free time Nathan likes to play video games, go star gazing (as much as you can in Portland), and spend time with friends and family.

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    Mark Holland, Technical Support Engineer

    Mark has over 17 years of combined IT experience where he has served as a Database Administrator, Regulatory Systems Manager, CRM System Administrator and Business Analysts. He is passionate about Marketo and is skilled in HTML, JavaScript and SQL, but also enjoys working with Design Studio, Salesforce integrations and Deliverability


    In his free time, Mark enjoys riding trails in his Jeep, volunteering for assorted church related activities and taking technology related courses.

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    Daniel Kawamoto, Associate Technical Support Engineer

    Daniel brings experience marketing and high-end hospitality to his role on Team Charlie. He is a Marketo Certified expert and enjoys the challenge of pulling disparate information together into creative solutions for complex problems.


    Outside of the office, you'll find Daniel tying flies and fly fishing, exploring the beauty of the Pacific Northwest, and cooking for friends and family.