Learn More About Your Success Teams, Team Charlie

Version 13

    Included in this article

    Overview

    Your Premier Support entitlement has been enhanced with a Premier Success Team. Now, your Named Support Engineer is part of a 5-member Premier Success Team whose members work in concert to provide a full range of complementary skills. All your Premier support features remain intact (Mentoring Sessions, Accelerated SLAs, etc), but now your Named Support Engineer will be backed by a focused team of Premier Support Engineers to deliver world-class support tailored to meet the needs of your account.

     

     

    Benefits

    Each team is led by two Lead Support Engineers, and aided by three Premier Support Engineers. With a larger team, your engineers can specialize in specific knowledge areas, and we can connect you with our most senior engineers for your half-yearly instance reviews and mentor sessions. This will help to increase case resolution speed, decrease escalations, and elevate your overall support experience.

     

     

    Your Team

    Adam.jpg

    Adam Boschma, Senior Technical Support Engineer - Captain

    Adam has over seven years of customer service and technical support experience, with four years of team management experience. He has been with Marketo for 2 years working as an escalation authority for almost all aspects of the Marketo Platform. Adam enjoys constantly learning, expanding his skills and digging into complex issues.

     

    Outside of work, he enjoys everything that the Pacific Northwest has to offer. Everything from the hiking, camping and of course the amazing foods and local craft beer.

    Nathan Hendrickson.jpg

    Nathan Hendrickson, Senior Technical Support Engineer - Captain

    Nathan is a Marketo Certified Expert and excels in Marketing Activities, Deliverability, and Salesforce integrations. Working through complex configurations and sensitive situations excites him, and he enjoys getting elbow deep to root out issues.

     

    During his free time Nathan likes to play video games, go star gazing (as much as you can in Portland), and spend time with friends and family.

    April Parks, Associate Technical Support Engineer - Specialist

     

    Robert Combs,  Technical Support Engineer - Specialist

     

    Wyatt Hinck,  Technical Support Engineer - Specialist