Included in this article
Your Premier Support entitlement has been enhanced with a Premier Success Team. Now, your Named Support Engineer is part of a 5-member Premier Success Team whose members work in concert to provide a full range of complementary skills. All your Premier support features remain intact (Mentoring Sessions, Accelerated SLAs, etc), but now your Named Support Engineer will be backed by a focused team of Premier Support Engineers to deliver world-class support tailored to meet the needs of your account.
Each team is led by two Lead Support Engineers, and aided by three Premier Support Engineers. With a larger team, your engineers can specialize in specific knowledge areas, and we can connect you with our most senior engineers for your half-yearly instance reviews and mentor sessions. This will help to increase case resolution speed, decrease escalations, and elevate your overall support experience.
Micah Stevens, Technical Support Engineer
Micah is a strong problem solver and troubleshooter. He has over 7 years of experience support multiple software solutions in a variety of different fields. His is enthusiastic about ensuring marketing programs fit customer needs and also places emphasis on providing excellent customer service.
Micah likes to read science fiction novels, watch movies, go to festivals, and go on walks with his Great Dane.
Miles Ybaben, Technical Support Engineer
Miles brings tenacity, determination, and superior work ethic to the team. He has a passion for customer service, loves to be challenged and enjoys learning to expand his skill set. His attention to detail and analytical thinking allows him to dig deep into troubleshooting situations.
Miles is an avid cyclist, musician, as well as a lover of animals. He can often be found cycling around the waterfront.
Max Kiehn, Technical Support Engineer
Max was one of the first TSEs starting up the new Denver office. He enjoys diving in to work with you on tough situations.
In his free time, Max participates in competitive Jiu-Jitsu and enjoys the outdoors.
CJ Hummel, Technical Support Engineer
CJ is a recent winner of our Beast Award for his beastly effort in working cases. His preference is phone calls, but can be equally effective via the Support Ticket.
CJ is a former serviceman, and loves spending time with his wife.
Emma Guth, Associate Technical Support Engineer
Emma has been enlisted as the newest member of Team Bravo, but has been working at Marketo for some time. She's excellent with the core-product and understanding client's perspective.
Lucus Olson, Associate Technical Support Engineer
Lucus has been a vital member of the team for a while now, but is soon transitioning to our IT team.
Lucus likes mountain biking in the Colorado wilderness and spending time outdoors with his family including the ones with four legs.