Learn More About Your Success Team: Team Bravo

Document created by Mike Reynolds Employee on Oct 25, 2016Last modified by Miles Ybaben on Apr 15, 2019
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Overview

Your Premier Support entitlement has been enhanced with a Premier Success Team. Now, your Named Support Engineer is part of a 5-member Premier Success Team whose members work in concert to provide a full range of complementary skills. All your Premier support features remain intact (Mentoring Sessions, Accelerated SLAs, etc), but now your Named Support Engineer will be backed by a focused team of Premier Support Engineers to deliver world-class support tailored to meet the needs of your account.

 

 

Benefits

Each team is led by two Lead Support Engineers, and aided by three Premier Support Engineers. With a larger team, your engineers can specialize in specific knowledge areas, and we can connect you with our most senior engineers for your half-yearly instance reviews and mentor sessions. This will help to increase case resolution speed, decrease escalations, and elevate your overall support experience.

 

 

 

Your Team

 

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Micah Stevens, Technical Support Engineer

Micah is a strong problem solver and troubleshooter. He has over 7 years of experience support multiple software solutions in a variety of different fields. His is enthusiastic about ensuring marketing programs fit customer needs and also places emphasis on providing excellent customer service.

 

 

Micah likes to read science fiction novels, watch movies, go to festivals, and go on walks with his Great Dane.

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Miles Ybaben, Technical Support Engineer

Miles brings tenacity, determination, a superior work ethic and near 7 years of troubleshooting experience to the team. He has a passion for customer service, loves to be challenged and enjoys learning to expand his skill set. His attention to detail and analytical thinking allows him to dig deep into troubleshooting situations.

 

Miles is an avid cyclist, musician, as well as a lover of animals. He can often be found cycling around the waterfront of Portland

CJ Hummel, Technical Support Engineer

CJ is a recent winner of our Beast Award for his beastly effort in working cases. His preference is phone calls, but can be equally effective via the Support Ticket.

 

CJ is a former serviceman, and loves spending time with his wife.

Emma Guth, Associate Technical Support Engineer

Emma has a background in computer science and have been at Marketo for over a year. She enjoys solving tough problems and connecting with customers.

 

In her free time she enjoys the skiing, climbing, running and hiking in the Colorado outdoors.

Tyler Blackman, Technical Support Engineer

Tyler takes great satisfaction in his work and enjoys working with customers all the way to the very end of situations and getting to the bottom of any problem. He and his wife are ardent fans of the Portland Trail Blazers, with Damian Lillard being his favorite Blazer of all time!

 

In addition to basketball, Tyler spends his free time playing Video Games and Board Games with friends.

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