The Survival Guide to Customer Experience

Version 2

    This document was provided by our LaunchPoint partner, Sprinklr.

    Read what these experts have to say about Customer Experience:

    • Barry Dalton: Bigger isn't always better in the Customer Business
    • Frank Eliason: The Role of Social Media Customer Service is Changing
    • Andrew Grill: Customer Experience Management in the Age of Social
    • Robert Rose: The Newly Empowered Customer Demands a New Marketing Approach
    • Tim Walters: The Main Problem With CXM is Understanding that CXM is a Problem.