No data in the RTP back office

Version 1

    1. Check the RTP Tag

    • Verify that the RTP is properly installed on your website (see: Deploy the RTP JavaScript)
    • In the developers console (under the Network tab) you suppose to see the following calls made by RTP while the page is loading:
      • rtp.js?rh=www.YOURDOMAIN.com&aid=YOURACCOUNTID
      • trw?aid=YOURACCOUNTID&trwv.uid=YOURACCOUNTID
      • msg?a=2&sid=YOURACCOUNTID

     

    2. Check View Filters

    • Check if all Domains are selected under the Organization and Visitors table filters

        

    • Check your user's Region Settings by navigating to 'User Settings' > 'Edit Regions'