No data in the RTP back office

Document created by 2174 on Apr 20, 2015Last modified by Vishal Sharma on Jun 26, 2018
Version 2Show Document
  • View in full screen mode

1. Check the RTP Tag

  • Verify that the RTP is properly installed on your website (see: Deploy the RTP JavaScript)
  • In the developers console (under the Network tab) you suppose to see the following calls made by RTP while the page is loading:
    • rtp.js?rh=www.YOURDOMAIN.com&aid=YOURACCOUNTID
    • trw?aid=YOURACCOUNTID&trwv.uid=YOURACCOUNTID
    • msg?a=2&sid=YOURACCOUNTID

 

2. Check View Filters

  • Check if all Domains are selected under the Organization and Visitors table filters

    

  • Check your user's Region Settings by navigating to 'User Settings' > 'Edit Regions'

    

    

 


Is this article helpful ?

YesNo


Attachments

    Outcomes