1. Check the RTP Tag
- Verify that the RTP is properly installed on your website (see: Deploy the RTP JavaScript)
- In the developers console (under the Network tab) you suppose to see the following calls made by RTP while the page is loading:
- rtp.js?rh=www.YOURDOMAIN.com&aid=YOURACCOUNTID
- trw?aid=YOURACCOUNTID&trwv.uid=YOURACCOUNTID
- msg?a=2&sid=YOURACCOUNTID
2. Check View Filters
- Check if all Domains are selected under the Organization and Visitors table filters
- Check your user's Region Settings by navigating to 'User Settings' > 'Edit Regions'
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