Marketo is unable to sync to the new field name and type after it was changed in Salesforce

Document created by 08b21bd4b65c4441fd72920f489da6afa097beae on Dec 29, 2014Last modified by Vishal Sharma on Jun 26, 2018
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Problem/Issue:
You created a new custom field in Salesforce and see that Marketo synced to it successfully the first time. You later decide to change the name and/or type in Salesforce.  After making the change, you checked Marketo to confirm the change, but can no longer find the custom field; or, you find that the field name and type did not change.

 

Reason/Cause:
Once a new field name and type is picked up by Marketo during the first sync, Marketo keeps the original properties.  A manual change is required in Marketo in order to properly sync to the right field/type.

 

Fix/Solution:
Please access the article, Field Management, on how to change a field name manually.

Please access the article, So you’ve been given access to the extra field management options, on how to change a field type manually.


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