• What is the ToutApp and Highspot integration?

    Tout now supports integration with Highspot, a content management system. Tout customers who are also Highspot customers can now access their Highspot content right from within the Tout interface.   Requirements ...
    Emily Lippe
    last modified by Roxann McGlumphy
  • ToutApp Free and Self-Serve Accounts Retiring FAQs

    Q: When will my account be closed? A: All free and self-serve/standalone accounts will no longer be able to accessible effective April 26, 2019 at 5 pm PT.   Q: What are my options if I want to continue? A: If...
    Kenneth Law
    last modified by Mike Reynolds
  • Why Isn't The Outlook Add-In Working?

    If you are having issues with the Outlook Add-In it may be related to having an old version of the Add-In. If you are not seeing the ToutApp Add-In tab at all it may be because it has been disabled. Click here to se...
    Emily Lippe
    last modified by Roxann McGlumphy
  • How can I whitelist ToutApp on my server?

    We wish we could provide you with one static IP address. We are deployed into the cloud and utilize over 200 servers to process emails and user requests. Unfortunately, at this point, it would be difficult to give you...
    Emily Lippe
    last modified by Roxann McGlumphy
  • Unsubscribe Updates Overview

    It is becoming increasingly important for teams to be in compliance with email privacy laws. To help teams with this we are releasing some enhancements to our current unsubscribe experience. These changes will be rele...
    Andy Paul
    last modified by Andy Paul
  • FAQ: Marketo ToutApp’s New Look & Terminology

    We are excited to announce that Marketo ToutApp has a new look! Beginning March 15, 2018 you’ll notice a sleek new color palette and updated terminology across the ToutApp application.  While the look has c...
  • Error when I log in

    Are you logging in using Gmail?  If so, could you try re-authenticating your account and if that doesn't do the trick please contact Support and provide the error message.
    Kenneth Law
    last modified by Kenneth Law
  • Adding an Attachment

    If you wish to add attachments to your template, go into the Edit Button on the template you wish to add to. Once in the Edit Template screen, click the Attach Files Button above the text editor. Then simply pull in f...
    Kenneth Law
    last modified by Kenneth Law
  • Where can I see my Email Engagement?

    1) Navigate to the Analytics page 2) Click into the Me button and filter by the desired date range 3) From there, you can see your total view rate at the top of the page, as well as the number of emails sent, percen...
    Emily Lippe
    last modified by Kenneth Law
  • What is this new "Add to Campaign" button?

    For our customers with Campaigns we have now added the ability to put someone on a campaign from any page. There are three ways you can do it: One person at a time Send to selected people Send to an entire group ...
    Kenneth Law
    last modified by Kenneth Law
  • Why am I not getting Views?

    Our view tracking is done by placing an invisible image inside the body of the email so that when the email is opened and the image is opened, the view is triggered.   What this means is that if the person you a...
    Kenneth Law
    last modified by Kenneth Law
  • Multiple Emails are Opening at Once in the Live Feed

    Whoops! Some old Tout tracking information may have gotten duplicated into another email. Make sure you have not copy and pasted any information from a Touted email into a new email, a template, or your signature. ...
    Kenneth Law
    last modified by Kenneth Law
  • An Email is getting Viewed more than I would expect

    Whoops! Some old Tout tracking information may have gotten duplicated into another email. Make sure you have not copy and pasted any information from a Touted email into a new email, a template, or your signature. I...
    Kenneth Law
    last modified by Kenneth Law
  • How does View Tracking work?

    We track email opens by placing an invisible image inside the emails you send. If someone responded to your email but ToutApp is not saying it was viewed, then they have not enabled images within their email client. ...
    Kenneth Law
    last modified by Kenneth Law
  • What is go.toutapp.com?

    You may have noticed that your links are getting changed to go.toutapp.com. This is Tout rerouting your links so that clicks can be tracked.   If you would like to personalize what shows up when Tout reroutes yo...
    Kenneth Law
    last modified by Kenneth Law
  • My link isn't working

    I click on my link and it says, "Where am I? You ended up here because you probably clicked on a link in an email. Unfortunately, ToutApp, the analytics service used for emails wasn't able to figure out where to direc...
    Kenneth Law
    last modified by Kenneth Law
  • How do I setup custom domain tracking?

    We give you the option to configure custom domain tracking for your links, so that when you hover over a link, it will read “go.yourcompany.com” instead of “go.toutapp.com”.   To set this...
    Kenneth Law
    last modified by Kenneth Law
  • New contacts aren't adding to Salesforce from Niko

    Niko is scheduled to have a complete make over in the coming months. We will be including a fix for this feature at this time. Thank you for your patience!
    Kenneth Law
    last modified by Kenneth Law
  • How do I remove Niko?

    To turn off Niko, click into the blue 'tout envelope' at the top right of your browser. Uncheck the box that says, "Show Niko as I Browse Web Pages." Then refresh your page and say "Good-bye Niko."
    Kenneth Law
    last modified by Kenneth Law
  • How do I add Niko?

    To add Niko, you will have to select the blue envelope at the right of your browser. Check the box that says, "Show Niko as I Browse Web Pages." Then refresh your page and say "Hi to Niko!"
    Kenneth Law
    last modified by Kenneth Law