• Bounced from toutapp.com (SMTP/Gmail)

    We don't have the ability to bubble up Bounces if you are sending through your own server.  So if you are sending through Gmail or SMTP servers in toutapp.com we don't have the ability to detect the bounces.
    Kenneth Law
    last modified by Kenneth Law
  • Bounced from email client

    We don't have the ability to bubble up Bounces if you are sending through your own server.  So, if you are sending from within your Email client, we don't have the ability to detect the bounces.
    Kenneth Law
    last modified by Kenneth Law
  • How to Tout a Group Email

    Sending a group email with ToutApp enables you to contact multiple recipients at once with the same messaging. This eliminates the tedious task of copying and pasting the same information over and over into multiple e...
  • How to Schedule an Email to Be Sent Later

    To schedule an email to be sent later on toutapp.com: From the Compose window, click the Schedule: Send Now button. Within the scheduling window, select the time the message should be sent and click Schedule. Your ...
  • How Does Tout Handle Hard Bounces?

    Good question! But first, what is a "hard bounce"? A hard bounce occurs when an email has failed permanently due to an invalid email address. So how does Tout handle a hard bounce? (1) If emails are going through To...
  • Why Did My Email Just Get Marked As Spam?

    As a company, we work very hard to ensure that our deliverability rates remain high. Still, though, there are certain user behaviors and settings that can trigger emails being sent to the spam folder.   Check Yo...
  • Sending File Attachments in your Email

    Attaching a .PDF is a great way to keep your email short and let your marketing team do the talking. However, sending an email with a large file could prevent your recipient from receiving your emails. Typically, any...
  • Why are my emails failing with an "Authentication unsuccessful" error?

    Do you see your emails in Failed Delivery with the following message? This means that we were unable to authenticate the connection to your SMTP server.  Most likely, your password had changes recently and you j...
  • How to Cancel a Scheduled Email

    Here's what to do if you want to cancel a scheduled email you created in either Gmail or ToutApp: 1) Go to toutapp.com and navigate to the Conversations page 2) Find and click the "Scheduled" filter 3) Hit "Delete"...
  • How to Tout an Email From toutapp.com

    To Tout an email from toutapp.com: Click the Compose button at the upper-right on the Conversations or Relationships pages. Type the email address and name of the recipient. Enter the email subject. Select an emai...
  • Why Am I Seeing "Enqueued For Delivery" For My Emails?

    Don't panic: these emails are getting sent out! The reason you are seeing this "Enqueued for Delivery" is because you are using Gmail servers as your delivery channel. Gmail has fairly strict limits on the amount of...
  • Where Can I Find a List of My Bounced Emails?

    You can find a list of these 'Bounced' Emails within the 'Bounced' tab on the 'Conversations' page.  **Note** This will only show Bounced emails if you are sending emails through the ToutApp servers - we don't ha...
  • What is the difference between "Email Selected People" and "Email Entire Group"?

    Once this group is created and these contacts are added, you have two options when sending off this targeted group email: Email selected Using email selected, you can select the specific recipients in this group tha...
  • Can I CC Or BCC Others On My Emails?

    Yes. Just CC and BCC individuals like you normally would on your emails. When it comes to tracking, though, our service will be unable to differentiate between who opened your email… whether it was the person ...
  • Do Recipients Of A Group Email Know That They're Part Of A Bulk Send?

    Nope! Each group member gets their own message, and they won't be able to see details for any of the other group members who were emailed.