• Problems with scheduling

    When you schedule an email in gmail it is supposed to save your email in the drafts folder until it sends. Nothing has gone wrong, but due to how we integrate with gmail this is a restriction of the scheduled emails t...
    Kenneth Law
    last modified by Kenneth Law
  • I don't know what happened to it

    No problem! There are two folders you can check for emails that didn't send. Bounced and Failed Delivery folders. Check them out and see if you still don't see the email you are looking for. If you don't find them the...
    Kenneth Law
    last modified by Kenneth Law
  • How do I use a Calendar

    In order to insert calendar times into an email, open up a new Compose window.  You will see all your Tout options appear, click on "Calendar" and select the open times you would like to insert into your email. B...
    Kenneth Law
    last modified by Kenneth Law
  • How to Tout an Email

    To Tout an email, compose your email as you normally would, or select a Template or Campaign to insert into the compose window. When you are ready to send, click the "Tout It" button instead of "Send" in order to send...
    Kenneth Law
    last modified by Kenneth Law
  • How do I Install Tout in Gmail

    In order to use Tout in Gmail you will need to be using a Chrome browser. From within toutapp.com, Settings > Tout for Browsers > Install.
    Kenneth Law
    last modified by Kenneth Law
  • How do I add the extension?

    You can install the Tout Chrome extension from here. If you still don't see Tout in Chrome, you may need to update your extension, go into your Chrome Extensions and make sure that you are on the latest version of Tou...
    Kenneth Law
    last modified by Kenneth Law
  • How do I add a Template or Campaign

    In order to add a Template or Campaign to an email, open up a new Compose window. You will see your Templates and Campaigns on the right hand side. The "Categories" drop down act as folders for your messaging, so clic...
    Kenneth Law
    last modified by Kenneth Law
  • How do I add content?

    In order to add trackable content to your emails, open up a new Compose window. Instead of using the "Attach File" button, which will attach the file externally to the email, click on "Content". If you have previously...
    Kenneth Law
    last modified by Kenneth Law
  • Add Email to Salesforce from Gmail

    Add Email to Salesforce allows you to push any emails you receive in gmail to your Salesforce account. We do the look up based on the sender of the email, so we can currently only use this button for emails you receiv...
    Kenneth Law
    last modified by Kenneth Law
  • Throttling Error: File Limit Reached

    If you are sending through your own Server, your server is going to have limitations for the number of emails you can send simultaneously. When sending through Tout, you have the ability to send many emails, but we wi...
    Kenneth Law
    last modified by Kenneth Law
  • Throttling Error: Authentication Error

    This means that we were unable to authenticate the connection to your SMTP server. Most likely, your password had changes recently and you just need to authenticate your new credentials.   To do this, go to your...
    Kenneth Law
    last modified by Kenneth Law
  • Campaign has ended

    If you see an email in your Failed Delivery folder saying "campaign has ended" this means that this particular email was a scheduled email in your campaign. It is failed, because either the email before bounced, or a ...
    Kenneth Law
    last modified by Kenneth Law
  • Scheduled Emails go to Drafts

    When you schedule an email in gmail it is supposed to save your email in the drafts folder until it sends. Nothing has gone wrong, but due to how we integrate with gmail this is a restriction of the scheduled emails t...
    Kenneth Law
    last modified by Kenneth Law
  • Error when sending from from toutapp.com

    Typically when an error is thrown from toutapp.com it is due to an issue with the formatting of your email or the dynamic fields. Make sure everything is populating correctly in the compose window before trying to Sen...
    Kenneth Law
    last modified by Kenneth Law
  • Error when sending from Gmail/Outlook

    When sending from the Outlook or Gmail the most common reason for an email throwing an error is that you are not on the most up to date version of Tout. To check this, in Outlook go to ToutApp > Options > Check ...
    Kenneth Law
    last modified by Kenneth Law
  • Emails going to Spam

    As a company, we work very hard to ensure that our deliverability rates remain high. Still, though, there are certain user behaviors that can trigger emails being sent to the spam folder. Here's what we recommend: ...
    Kenneth Law
    last modified by Kenneth Law
  • Add Email to Salesforce in Email Client

    The "Add Email to Salesforce" button allows you to push any emails you receive in your inbox to your Salesforce account from Outlook or Gmail. We do the look up based on the sender of the email, so we can currently on...
    Kenneth Law
    last modified by Kenneth Law
  • My SMTP Server Throttled My Emails

    If you are sending through your own Server, your server is going to have limitations for the number of emails you can send simultaneously. When sending through Tout, you have the ability to send many emails, but we wi...
    Kenneth Law
    last modified by Kenneth Law
  • I see a Throttling Error Message in a Failed Delivery

    If are sending through your own Server, your server is going to have limitations for the number of emails you can send simultaneously. When sending through Tout, you have the ability to send many emails, but we will t...
    Kenneth Law
    last modified by Kenneth Law
  • Bounced from toutapp.com (Tout Servers)

    If your emails are Bouncing, we would suggest opening up the Bounced email and checking out the Bounced reason. Unfortunately, we don't have a glossary of all the Bounce reasons, but if you Google the reason you will ...
    Kenneth Law
    last modified by Kenneth Law