• What is this new "Add to Campaign" button?

    For our customers with Campaigns we have now added the ability to put someone on a campaign from any page. There are three ways you can do it: One person at a time Send to selected people Send to an entire group ...
    Kenneth Law
    last modified by Kenneth Law
  • Tasks are not syncing

    In order for Tasks to Sync we have to have a Salesforce ID for that contact saved in toutapp.com. Salesforce IDs are added to toutapp.com through Push to Tout.  Make sure you have Task Sync checked in your Sale...
    Kenneth Law
    last modified by Kenneth Law
  • Where do I find my tasks?

    You can find tasks in your Command Center in toutapp.com. If you don't see the tasks you are looking for, click the Calendar buttons in the open/overdue sections to change the date range to display your tasks. Additio...
    Kenneth Law
    last modified by Kenneth Law
  • Email Task

    When you are sending a Campaign - you have two options on how your emails get created in Tout:   Automatically Manually   The first option is an "Automatic" email. These emails go out at a specified time ...
    Kenneth Law
    last modified by Kenneth Law
  • Call Task

    If you click to Call from a Call task, after you make the call your task will auto-complete and trigger the next step in your campaign. If you do not complete the call task, your campaign will not continue.
    Kenneth Law
    last modified by Kenneth Law
  • Why doesn't it show in the Compose Window?

    This is due to the fact that your campaign starts with an email task rather than an email. If it starts with a task it will not show up in the compose window.   You will want to go into the campaign and click Ed...
    Kenneth Law
    last modified by Kenneth Law
  • Why can't I start a campaign?

    The most common reason that a campaign cannot be started is due to a contact already being on a campaign. To figure this out, search for the person on the People tab and open their contact card. If it shows they are o...
    Kenneth Law
    last modified by Kenneth Law
  • How do I add someone to a Campaign from Outlook?

    To add a Campaign in Outlook, open up a Compose Window.  Click into the Campaigns tab on the right side of your compose screen and find the category that has your campaign.  Find the campaign you are looking...
    Kenneth Law
    last modified by Kenneth Law
  • How do I add a campaign from Gmail?

    To add a Campaign in Gmail, open up a Compose Window.  Click into Templatesand find the category that has your campaign.  Campaigns will have a yellow lightning bolt to indicate it is a campaign.  If yo...
    Kenneth Law
    last modified by Kenneth Law
  • Emails not being delivered

    Have you checked your Failed Delivery or Bounced folders? Quite often when we hear this you will find the first email in one of these two places. If you find your email there, you will also be able to click into the e...
    Kenneth Law
    last modified by Kenneth Law
  • Emails are bouncing

    If your emails are Bouncing, I would suggest opening up the Bounced email and checking out the Bounced reason. Unfortunately we don't have a glossary of all the Bounce reasons, but if you Google the reason you will ge...
    Kenneth Law
    last modified by Kenneth Law
  • Remove Contact From a Campaign

    You can remove someone from a campaign either within their contact card and by clicking "Remove" next to their active campaign. You can also click the checkbox next to their name, click the actions dropdown and select...
    Kenneth Law
    last modified by Kenneth Law
  • Campaign is not ending

    The most common reason that a campaign won't end is because a reply isn't detected. Check out this article about why a reply wouldn't track and thus not end your campaign.
    Kenneth Law
    last modified by Kenneth Law
  • Why Aren't My Replies Tracking

    If your replies are not tracking the first thing you may have a broken Gmail or Microsoft Exchange integration, depending on what Email client you use. If you are using a custom SMTP to send your emails then you migh...
    Kenneth Law
    last modified by Kenneth Law
  • Editing a Campaign Category

    Presently we cannot delete an entire category or move templates in bulk to a new category.   What you can do, is edit each template within the Category to either an existing Category name or a brand new name. Th...
    Kenneth Law
    last modified by Kenneth Law
  • Send Automatically vs. Send Manually

    When sending a Campaign, you have two options on how your emails are created in ToutApp: 1. Automatically 2. Manually The first option is an "Automatic" email. These emails go out at a specified time, are scheduled a...
    Kenneth Law
    last modified by Kenneth Law
  • Re-order days

    To re-order the days on the campaign, click the edit icon on the day and change the day # in order to change the order of your steps. You have to always have a day 1, but otherwise can switch them as you like. Warning...
    Kenneth Law
    last modified by Kenneth Law
  • Can I pause a campaign for the holidays?

    Unfortunately we don't have a way to pause a campaign over the holidays. My best suggestion would be to go into your scheduled folder and do a bulk reschedule by selecting the checkbox at the top of the Scheduled page...
    Kenneth Law
    last modified by Kenneth Law
  • Can I change a campaign that is in flight?

    We wouldn't recommend changing a campaign that is currently in flight. We would recommend canceling the current campaign that is running and restart it with the new flow. However, if you do, keep in mind that once you...
    Kenneth Law
    last modified by Kenneth Law
  • Delete a campaign

    In order to delete a campaign you have to remove all contacts who have been on this campaign.  The easiest way to find this is to go into your Sent Folder and filter back to the time period you sent the campaign ...
    Kenneth Law
    last modified by Kenneth Law